The incident occurred at a FreshCo branch in Toronto, Canada, and whoever filmed it said it made her “sick.”
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Photographs show the cleaner a small white towel to bathe the baskets as a component of coronavirus measurements.
At one point, the video appears to spit a towel before cleaning the baskets.
Marta Casimiro, who recorded the incident, told CityNews: “I couldn’t.
“I’m surprised, I felt sick.”
She said the member used the dirty towel to clean the carts after cleaning the baskets.
Marta records after noticing that the baskets in the store were “very dirty.”
I couldn’t. I was surprised, I felt sick
She said she was planning on passing the video to the director.
However, after he began recording, he captured the “unacceptable” incident on video.
There was no manager the day Marta visited the store, so she called the next morning.
She won a “very poor guest service” when she reported the incident.
“The manager protects his employee, he said he didn’t see the video,” he said.
“He didn’t and treated us very badly.”
After additional calls to the company, Marta’s husband learned that the cleaner had been suspended.
But Marta says she doesn’t think the managers have taken her considerations seriously.
“We allow such things to be neglected,” he said.
“I am furiously disappointed.
I’m angry and very disappointed. We’re on a pandemic.
“We’re in a pandemic.”
Officials at Sobeys, FreshCo’s parent company, say the cleaner rented through an external service provider.
He doesn’t work for the store anymore, they said.
They say the cleaner is never a FreshCo employee, but works for an outside merchant and proved that he no longer worked in the store.
Spokeswoman Jacquelin Weatherbee said the behavior seen in the video “is actually reprehensible.”
“[It’s] actually contrary to the criterion by which we paint so hard to succeed daily in our stores,” he said in a statement.
“The fitness and advocacy of our consumers and teammates is our top logical priority; this has never been more true than today, through the Covid-1nine pandemic.”
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