Forecasts from tour operators and booking sites on trends through 2025 have consistently highlighted the continued popularity of RailArray. Travelers have fallen in love with trains and the proliferation of new facilities means that a rail odyssey across Europe is less difficult than ever to plan.
However, riders continue to emphasise the need to improve facilities and reduce fares to keep the sector on track in 2025. If you’re planning an activity across the continent, this new Transport rating
“An effective rail formula is one of the cornerstones of the zero-emission mobility formula,” the pro-sustainable non-governmental organization writes in its report. “Rail climate prospects can be maximized if rail operators support their facilities and the EU and Member States help them with incentives and regulations. »
The T-report
Reliability is also a priority while many consumers can be deterred from choosing rail due to poor booking experiences, both before and after ticket purchase. ING research shows that booking an international train journey in Europe has a dropout rate ten times higher than booking a flight.
Experience matters too: speed and comfort are some of the most important aspects cited by McKinsey respondents, with passengers highlighting the advancement of night trains and cycling policies as considerations.
T&E compared 27 European rail operators and their performance in eight categories: ticket price, special fares and reductions, reliability, booking experience, compensation policy, traveler experience, night trains and cycling policy.
Results show Italian main operator Trenitalia tops the overall ranking followed by Czech company RegioJet and Austrian operator ÖBB. Trenitalia performed well in the booking experience, reliability and traveler experience categories. The latter includes providing wifi, electricity sockets and meal or snack services.
SBB is the most punctual operator in Europe and RegioJet offers some of the highest priced tickets. In contrast, Eurostar’s poor rating reflects its high costs and poor reliability score. In terms of ticket price, Flixtrain and Ouigo took first and second position, while Eurostar and GWR came last.
“The effects highlight that, in general, rail in Europe does not meet expectations and that high ticket prices do not necessarily translate into higher overall quality,” the report concludes. “ÖBB and Trenitalia offer some of the most productive cash prices in Europe, while Eurostar and Avanti offer superior fares but offer a below-average Array »
“The EU has opened a window of opportunity to finally require rail companies to share their tickets with booking platforms to enable one-click cross-border bookings,” said Victor Thévenet, head of rail policy at T
“Together with the roll-out of the European standard for command and control system ERTMS, which will increase train capacity and punctuality, these regulations have the potential to make rail more reliable and easier to use. It is now time for the Commission to show these are not empty promises.”
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